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 Post subject: "Game crashed :("
PostPosted: Tue Nov 28, 2017 12:58 pm 
Trooper
Trooper

Joined: Mon Nov 27, 2017 7:12 pm
Posts: 5
Hello.
I bought your game door Kickers steam.
Set, started, start the first mission: a Pink screen. Sometimes causes the game to crash, you can sometimes control the game, but it is not clear... because pink screen.
When broken, it throws an error.
Help ! :?:
Crash dump I posted.
Or should I return the funds ?
If that sorry for my English, I translated in the translator. because I'm Russian gamer, hat-ushanka, balalaika, vodka, Putin Xd


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 Post subject: Re: "Game crashed :("
PostPosted: Tue Nov 28, 2017 5:04 pm 
Site Admin
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Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1093
Location: @gosamihai
Hello neighbor, can you please send the crashdump to devteam(at)inthekillhouse(dot)com ?
Or the log.txt file from Documents/KillHousegames/DoorKickers

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 Post subject: Re: "Game crashed :("
PostPosted: Tue Nov 28, 2017 6:10 pm 
Trooper
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Joined: Mon Nov 27, 2017 7:12 pm
Posts: 5
Pintea wrote:
Hello neighbor, can you please send the crashdump to devteam(at)inthekillhouse(dot)com ?
Or the log.txt file from Documents/KillHousegames/DoorKickers

Hi neighbor, here is the link (Hopefully it will not be locked)

https://drive.google.com/open?id=1F46Zb ... 2a9I2rJUIn


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 Post subject: Re: "Game crashed :("
PostPosted: Tue Nov 28, 2017 8:10 pm 
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Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1093
Location: @gosamihai
You need to download the latest video drivers from here:
https://downloadcenter.intel.com/produc ... phics-3000

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 Post subject: Re: "Game crashed :("
PostPosted: Wed Nov 29, 2017 9:05 am 
Trooper
Trooper

Joined: Mon Nov 27, 2017 7:12 pm
Posts: 5
Pintea wrote:
You need to download the latest video drivers from here:
https://downloadcenter.intel.com/produc ... phics-3000

Installed it, rebooted, but it didn't work.
Still a pink screen, here is a screenshot: https://i.imgur.com/zwLZnig.jpg


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 Post subject: Re: "Game crashed :("
PostPosted: Wed Nov 29, 2017 9:35 am 
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Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1093
Location: @gosamihai
From the log file it seems like the game is running at 1024x768 resolution. Can you set it to 1366x768? (that's your desktop resolution)

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 Post subject: Re: "Game crashed :("
PostPosted: Thu Nov 30, 2017 4:08 am 
Trooper
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Joined: Mon Nov 27, 2017 7:12 pm
Posts: 5
Pintea wrote:
From the log file it seems like the game is running at 1024x768 resolution. Can you set it to 1366x768? (that's your desktop resolution)

Did not help =(


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 Post subject: Re: "Game crashed :("
PostPosted: Mon Dec 04, 2017 9:21 am 
Site Admin
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Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1093
Location: @gosamihai
Can you post the log file again, after you tried it?
The resolution is the only thing that's below the requirements, is it a laptop?

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 Post subject: Re: "Game crashed :("
PostPosted: Tue Dec 05, 2017 7:28 pm 
Trooper
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Joined: Mon Nov 27, 2017 7:12 pm
Posts: 5
Pintea wrote:
Can you post the log file again, after you tried it?
The resolution is the only thing that's below the requirements, is it a laptop?

https://drive.google.com/open?id=1e5wMr ... g9TaKh3fNB


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 Post subject: Re: "Game crashed :("
PostPosted: Wed Dec 06, 2017 10:38 am 
Site Admin
Site Admin

Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1093
Location: @gosamihai
It's definitely related to your video card, but don't know why it happens.
Do you have any third party software installed? Like overclocking utilities, streaming etc.? Try closing them.
If it still doesn't work, you can request a refund, of course.

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