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PostPosted: Sun Dec 27, 2015 4:24 am 
Trooper
Trooper

Joined: Sun Dec 27, 2015 4:15 am
Posts: 3
Hey Guys,

Hopefully you can be of more assistance than Steam.

For a while now my Door Kickers has been "queued for update" on Steam but never completes or starts its update.

I have tried so far:
Uninstalling/reinstalling the game
Deleting everything inside the Steam folders except for SteamApps and steam.exe
Generic Steam troubleshooting (Virus scan, Steam in TCP Mode, Background applications etc.)

The only lead on this issue is the following from my content_log from Steam:
AppID 248610 state changed : Update Required,Fully Installed,Update Running,
AppID 248610 update changed : Running,
AppID 248610 update changed : Running,Reconfiguring,
AppID 248610 update canceled : Failed to request decryption key for depot 228982 (File Not Found) (Missing decryption key)

The above occurs every time I attempt to run the update and I have been unable to find any information on this online.

As of yet (it's been 3 weeks) Steam support has not gotten back to me, do any of you guys have any ideas?

Thanks


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PostPosted: Sun Dec 27, 2015 4:51 pm 
Site Admin
Site Admin

Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1086
Location: @gosamihai
Hi,

This is a pretty common error, you can search Google by "Missing decryption key steam".
It usually gets fixed by uninstalling the game, restarting the PC/Steam and then installing again.

Let me know if it works.

_________________
I code
@gosamihai


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PostPosted: Mon Dec 28, 2015 1:29 am 
Trooper
Trooper

Joined: Sun Dec 27, 2015 4:15 am
Posts: 3
Thank you very much Pintea!

Uninstalling the game, rebooting and reinstalling it did the trick.

Much appreciated :)


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PostPosted: Tue Dec 29, 2015 11:23 am 
Site Admin
Site Admin

Joined: Wed Mar 13, 2013 1:04 pm
Posts: 1086
Location: @gosamihai
Glad you sorted it out, have fun playing the game and let us know what you think :)

_________________
I code
@gosamihai


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PostPosted: Wed Dec 30, 2015 8:14 am 
Trooper
Trooper

Joined: Sun Dec 27, 2015 4:15 am
Posts: 3
Thank you!

I can already tell you from the hours I have put into the game so far that's it's awesome and a really clever concept, well done making it.


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